Shipping Questions

How are shipping charges calculated?
How long does shipping take?
Are shipments insured?
Do you ship internationally?
How do I get a tracking number?
There is no tracking number after two days?
What is "May Require Additional Freight Charge?"
Can I ship to a PO Box?

How much does shipping cost?

New rates effective March 15, 2009:

* DECORATIVE BIRDHOUSES & DECORATIVE BIRDFEEDRS CATEGORIES 

FREE SHIPPING (UPS Ground) with a minumim order of $50.00 from these categories

Under $50.99 there will be a $8.95 shipping charge.

 

All orders are shipped via UPS unless:

  • They are shipping to a PO Box
  • They shipping outside the 48 contiguous states
  • The order weighs less than 1 pound
UPS GROUND UPS 2-DAY AIR UPS BASIC USPS AIRMAIL
Shipping
Charge
Per Order
Sub Total $50.00 and less  $8.95
Sub Total $50.00 and more
FREE SHIPPING
$19.95 or 35% of Sub Total
(whichever is greater)
Sub Total $50.00 and less  $8.95
Sub Total $50.00 and more
FREE SHIPPING
$19.95 or 35% of Sub total
(whichever is greater)
Transit Time (including
warehouse processing time)
7-10 business days
2-4 business days
7-10 business days
7-14 business days
Destination
Physical address in the 48 states
Physical address in the 48 states
PO Boxes
Hawaii, Alaska, Puerto Rico, Guam, Virgin Islands, APO/FPO Military Addresses

 

 

 

* Wild Birdhouse, Wild Birdfeeder or accessories categories 

These products are shipped from different manufacturers 
Shipping charges are based on product weights and the UPS zone of where the order is shipping to. When you submit your order, the shipping will be calculated before the order is finalized so you can check the shipping charge prior to authorizing payment.  



Volume Shipping: For UPS Ground orders over $800.00 your shipping costs are just 10% of your total order. You will have to call for this special rate.  (573-484-3288) 

If you're not sure how to figure the shipping cost of an item, just add it to your shopping cart. The shopping cart will automatically calculate the correct shipping for you. Then you can remove it.

As of this time we use UPS Ground Shipping.  If another shipper is preferred please call for a quote:

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How long does shipping take?

  • UPS ground please allow 7-10 business days

Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day you place your order.

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Are shipments insured?

Yes, insurance is included in the cost of our shipping rates.

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Do you ship internationally?

No, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.

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How do I get a tracking number for my order?

Your tracking number will be automatically emailed to you once your order has shipped.

Please note that tracking numbers are only available for UPS ground orders. For this reason, we recommend shipping to a physical street address (and not a PO Box) whenever possible. UPS Ground also does not ship to Alaska or Hawaii - those orders go via AirMail and will not have a tracking number. If it's been 3 business days and you still don't have a tracking number, please contact us via the "Contact Us" link.

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It's been two business days...how come I still don't see a tracking number?

Most of our orders ship within 2 business days, however occassionally it may take longer. Also, it can take up to an additional 24 hours for us to input all the tracking numbers into our system. If it has been more than three business days and you still don't see a tracking number, please contact us using the "Contact Us" link on this website.

One other note: by default we ship orders going to a physical address within the Continental United States via UPS Ground.                                                      

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What is "May Require Additional Freight Charge?"

You may notice that some large or heavy items say "May Require Additional Freight Charge" in the item description. These items are oversized or heavy and cost us more to ship.

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Can I ship to a PO Box?

While you CAN ship to a PO Box, we don't recommend it for the following reasons:   

No tracking information. PO Box deliveries must go by USPS. There is no tracking available on these shipments. Getting a physical address from you will allow us to ship UPS and have highly accurate tracking.

Longer delivery time. USPS deliveries take longer than UPS. Since we know you want to get your orders as quickly as possible, getting a physical address will help get your order faster.

Longer claim times. Should your order be lost or damaged in shipment, it takes significantly longer to file a claim with the Postal Service versus UPS. Resolving any customer service issue is a top priority!

Higher freight costs. Freight cost is higher with the Post Office than UPS.

Hopefully, this helps you understand why it’s important for us to obtain a physical address for shipments whenever possible. The benefits of UPS shipping over USPS are sure to create a better shopping experience for you!

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