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          100% Satisfaction Guaranteed with 30-Day Money Back Guarantee!

RETURNS
Have confidence in ordering with backyarddecorativebirdhouses.com. If you are dissatisfied with ANY of our products, you may return the item for a full refund within 30 days of receiving your order, less shipping costs. In the event that you need to return a product, please contact us for return instructions. Returns on items will be accepted within 30 days and a refund will be credited back to your credit card minus any shipping, handling or freight charges.

WARRANTIES
All items, if any, are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by Backyard Decorative Birdhouses.com. Backyard Decorative Birdhouses.com is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported defective within 30 days of receipt will be replaced or if requested, a refund will be issued. Claims reported after 30 days of receipt for any defects will be at the discretion of Backyard Decorative Birdhouses.com.

 SHIPPING ON ALL ORDERS!!!

New rates effective November 15, 2007:

******If you order any products from the Wild Birdhouse, Wild Birdfeeder or Accessories Categories*******

These products are shipped from different manufactures and will show a zip code to zip code charge and will be in addition to any shipping chargers of the Decorative Categories.

All Decorative and Barnwood Categories

Shipping costs are equal to 15% of your retail order, with a minimum charge of $8.95.

For example, if the retail total of your order is $100, UPS Ground shipping charge is $15.00.

If you ordered two $10 items, for a total of a $20 order, you shipping cost would be $8.95.

If you're not sure how to figure the shipping cost of an item, just add it to your shopping cart. The shopping cart will automatically calculate the correct shipping for you. Then you can remove it.


Tip (Decorative Catagories)

To calculate shipping at a glance (for UPS Ground), if your retail total is less than $50.00, your shipping will be just $8.95 for that order. If your retail total is $50.00 or more, shipping is free.

Our shipping rates are the equivalent of just 15% of the RETAIL total of your order, which is competitive with the shipping rates of other companies.

As of this time we use UPS Ground Shipping. If another shipper is preferred please call for a quote:

We normally ship all in stock items within 5 business days from the time your order is received. Orders are usually shipped via UPS and actual delivery time will vary according to your UPS Zone. (in most cases it averages 5-10 business days from the day that the order was placed) Any item that is "out of stock" will be backordered and will be shipped immediately upon it's arrival in our warehouse.

Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 2 to 6 weeks, due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available.



If you are requesting a rush order and require delivery before times indicated, please e-mail or call for other arrangements and costs.

Volume Shipping
For UPS Ground orders over $800.00 your shipping costs are just 10% of your total order. You will have to call for this special rate. (800-615-2598)

TAXES
Backyard Decorative Bridhouses.com does NOT charge sales tax for orders shipped outside of California and Ohio. If your order is shipped to the state of Ohio, you will be charged an additional 7.0% for sales tax. If you order is shipped to the state of California you will be charged 8.25% sales tax.

BACKORDERS
In the rare instance that an item is on backorder after you have placed an order with us, we will notify you within 48 hours of the order and find the best resolution for the order.

CANCELLATIONS
Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation. Please email support@backyarddecorativebirdhouses.com to cancel an order.


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