FREQUENTLY ASKED QUESTIONS

Return Policy for broken or defective items

Return Policy for non-defective, non-broken items

Is there a Product Guarantee?

When do you collect sales tax on my orders?

What is your Privacy Policy?

Is it safe to use my credit card on your website?

How quickly do you respond to emails?

What about Back Orders?

What about Cancellations?

Why does it show 2 Shipping Charges when I check out?


Return Policy for broken or defective items

If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by emailing us at support@www.backyarddecorativebirdhouses.com.



Return Policy for non-defective, non-broken items.       There are no returns on catalogs or imprinted items.

Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

Returns cannot be accepted after 30 days. 

Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Please contact Customer Service for return authorization before returning merchandise.

If a customer refuses delivery of an item, and the order cannot be delivered, the 20% restocking fee will automatically apply  and shipping charges will not be refunded.  You can verify you have a correct shipping address by checking it on the US Postal Service address verification webpage.

 

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Is there a Product Guarantee?

Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account upon receipt of defective product.

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When do you collect sales tax on my orders?

Backyard Decorative Bridhouses does NOT charge sales tax for orders shipped outside of California and Ohio.  If your order is shipped to  the state of Ohio, you will be charged an additional 7.00% for sales tax.  If you order is shipped to the state of California you will be charged 9.25% sales tax.

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What is your Privacy Policy?

We do not share, give, rent or sell your personal information to any third parties for purposes of commercial solicitation. The only time we share your information with other companies is for the purpose of filling your orders, processing payments, etc. For example, we share your shipping address with UPS so that your order can be shipped to you.

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Is it safe to use my credit card on your website?

Yes, very. backyarddecorativebirdhouses.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security. SSL provides encryption between web browsers and web servers Once you click the "Checkout" button while placing an order, you will see an image of a lock appear in the lower right hand corner of your screen on the browser. This indicates that you have entered the secure portion of our website. Sensitive credit card information is encrypted before being processed. All credit card transactions are securely proccessed through our gateway company. Sure, it costs us more...but we believe you deserve the best when it comes to our website security and keeping your financial information secure.

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How quickly do you respond to emails?

 

We generally respond to emails the same day if they are sent during business hours (10:00 am to 5:00 pm, Eastern Time, Monday through Friday). For the fastest response, please contact us using the "Contact Us" link in the left side nav bar, rather than emailing us directly. This insures we have all the pertinent information about you during each contact, such as your name and account number.
 


What about Back Orders?  

In the rare instance that an item is on back order after you have placed an order with us, we will notify you within 48 hours of the order and find the best resolution for the order.

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Cancellations?

Since we attempt to ship orders within 24 hours, cancellations of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving you cancellation.

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Why does it show more than one shipping charge on the checkout page?

If you order products from the Barnwood, Wild Birdhouse, Wild Birdfeeder or Accessories categories there my be an extra charge for shipping because these are different manufacturers then  from the Decorative Birdhouse and Decorative Birdfeeders categories.

These shipping charges are based on product weights and the UPS zone of where the order is shipping to. When you submit your order, the shipping will be calculated before the order is finalized so you can check the shipping charge prior to authorizing payment.


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